Cancellation, Returns and Refunds

Turner Access Limited is committed to supplying you the best quality products at great prices. However, we also know that occasionally you may need to cancel an order or return an item. To ensure we can make this as easy as possible, please ensure you hold onto your receipt and any packaging with the item you bought. All refunds will normally to be made using the same method of payment as your purchase, less any delivery/collection charges. This policy does not affect your statutory or distance selling rights.

7 Day Money Back Guarantee
• Most of the products we sell are covered by our 7-day money-back guarantee.
• As most of our items are bulky, these can only be returned via a carrier collection. There will be a charge for collection and you will be advised of this charge when you call us to arrange collection.
• You can return items to our head office (Turner Access Ltd, 65 Craigton Road, Glasgow, G51 3EQ or contact us to organise a carrier pick-up for a full refund or replacement. (Telephone : 0141 309 5555 or e-mail to customerservices@turner-access.co.uk )
• Return your items unused, with their original packaging, in a saleable condition, together with the receipt.
• On receipt of the goods and after inspection by our Quality Assurance Department and confirmation of their saleable and unused condition, a refund will be processed, less any delivery/collection charges.
• Please ensure that any sharp objects are suitably wrapped to ensure safe handling and that items are packed to protect them in transit.
• The collection may take place at any time between 8.00am and 6.00pm and you will be advised of the collection date by our Customer Services Dept. Someone will be required at the address to hand over the item and sign for the return.
• Our 7-day money-back guarantee does not affect your statutory rights.

Cancellations
• A cancellation can be made up to 14 days from point of order via phone (0141 309 5555), email (customerservices@turner-access.co.uk, mail (Turner Access Returns, Turner Access Ltd, 65 Craigton Road, Glasgow, G51 3EQ) or in person at our head office (Turner Access Ltd, 65 Craigton Road, Glasgow, G51 3EQ)

• A cancellation number is provided and must be obtained and retained by you for reference to confirm the cancellation notification acceptance including date and time of cancellation instruction

• On cancellation you must return the goods to us at your cost in saleable condition. On receipt of their goods and after inspection by our Quality Assurance Department and confirmation of their saleable and unused condition, a refund will be processed, less any delivery/collection charges.

Faulty products
• If a component delivered by us is faulty, please contact us within 48 hours, so that we can resolve the issue and maintain customer satisfaction. Having informed us in writing or by email within 48 hours of your dissatisfaction, we will arrange for collection of the goods. It is your responsibility to ensure the goods are available for collection, and are returned within 14 days. Please contact our Customer Services Department if there is a fault with one of our products.
• If you have had the item for longer than 14 days and it develops a fault, please call our customer services team on 0141 309 5555, e-mail us on customerservices@turner-access.co.uk or visit our Head Office (Turner Access Ltd, 65 Craigton Road, Glasgow, G51 3EQ).

Our full Terms & Conditions are noted on this website.